Health Care

Betsy Johnson Regional Hospital Expands Services

Betsy Johnson Regional Hospital opened its new pediatric unit in 2007, offering expanded services for infants and children up to 16 years old.

When it comes to health-care quality and safety‚ Betsy Johnson Regional Hospital in Dunn makes the grade – and has a gold seal to prove it. In April 2007‚ the 101-bed facility earned highest honors from The Joint Commission‚ the nation’s major standards-setting and accrediting body in health care.

“The conclusion of the on-site survey is a validation of the work to continuously comply with daily standards. This accreditation is a demonstration of our commitment to deliver safe and high-quality care to everyone who comes through our doors‚” says Ken Bryan‚ the hospital’s president and chief executive officer.

In February‚ Joint Commission representatives conducted an unannounced‚ thorough‚ on-site review of the facility‚ which resulted in the organization’s coveted Gold Seal of Approval™ for the private‚ not-for-profit facility.

Accolades for Betsy Johnson don’t stop there. Press Ganey Associates named the hospital a Compass Award Winner in 2006. Headquartered in South Bend‚ Ind.‚ Press Ganey is the nation’s expert in measuring patient satisfaction‚ and its Compass Awards recognize health-care facilities with dramatic and proven hikes in patient-satisfaction scores. What’s more‚ in December 2006‚ the hospital nabbed three Breakthrough Awards for patient satisfaction from the HealthCare Service Excellence Association. Betsy Johnson’s ambulatory surgery and emergency departments walked off with gold and outpatient services received a silver recognition.

It’s no wonder the emergency room is a gold-medal winner. A 4‚750-square-foot addition and renovations added six private treatment rooms‚ for a total of 23‚ and two new trauma rooms. The ER also boasts a new entrance‚ a new nursing station and two new triage stations.

On Jan. 11‚ 2007‚ Betsy Johnson opened the door on its new pediatric unit‚ offering widely expanded services for infants and children up to 16 years old. “Our goal was to design an environment supporting both the child and his or her family‚” Bryan says. “We encourage a parent or family member to stay in the room.” The secure unit features six private rooms with a shower‚ a rocker glider and a pull-out sofa. Painful treatments and procedures are always conducted in another room‚ so the private rooms remain pleasant havens. Speech and aquatic therapies are available on an inpatient or outpatient basis.

As if that weren’t enough‚ there’s more good news for health-care consumers in Harnett County. The state has given the go-ahead for construction of a new full-service hospital in Lillington‚ thus improving access to top-quality care. Furthermore‚ Harnett County residents are a short drive world-class medical centers‚ such as Duke University and the University of North Carolina at Chapel Hill.

Story by Sharon H. Fitzgerald
Photo by Jeffrey S. Otto

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